However, because the problem was caused by the vendor's incorrect EFT information, the agency has until December 17 to pay on time and have no interest to pay. The normal 30-day payment due date would then be December 10. The vendor submits a corrected invoice electronically on November 10 and the agency officially receives it that day. After the agency receives the corrected invoice, the agency may add 7 days to the normal payment period and still have the payment be on time.Įxample: Agency X learns on November 1 that a payment did not reach a vendor because the EFT information was wrong.įollowing the 7-day rule to inform vendors of a problem with an invoice, the agency must let the vendor know about the problem as soon as possible, but, in this case, no later than November 8. If the agency's payment is rejected because the EFT information is not correct, the agency has 7 days to inform the vendor of the problem. It is not usually possible for an agency to know if the EFT information is correct until it tries to pay the invoice.
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Stop-loss insurance is underwritten by All Savers Insurance Company (except MA, MN and NJ), UnitedHealthcare Insurance Company in MA and MN, and UnitedHealthcare Life Insurance Company in NJ. Paying invoices What does “on time” mean for federal payments? Alternate Funding: Administrative services provided by United HealthCare Services, Inc. However, the payment is now due on December 14, 5 days earlier. If the normal payment period is 30 days, the payment would be due on December 19. 12 – 7 = 5.) The agency receives a corrected invoice on November 20. That is 5 days beyond the 7-day legal limit. It determines that the invoice is improper and returns it to the vendor on November 13. If the agency does not return the invoice within 7 days with the information about the problems and request for a corrected invoice, the payment period is shortened by the number of days between the 7th day and the day the agency sends the invoice back to the vendor.Įxample: Agency X receives an invoice on November 1.
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What am I communicating to dentists when I call to confirm if they still participate in the plan.
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Can they help me with the cost calculator and 2. I wasted over 3 hours including my research on-line without an answer to my 2 questions.
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I heard chatter but received no response when I talked into the phone. She did check in every 2 minutes for the first 10 minutes and then she never came back. I finally told her that it seemed she was not able to assist me and I requested a supervisor. She continued to provide general information. Instead, she kept reading from a script that did not even come close to answering my questions. Benefit Enrollment Link (click here for BenefitFocus and to enroll). I would have been fine if she told me that she was unable to answer my questions and transfer me to somebody else.